Frequently Asked Questions

 

What happens when I make a booking?

On making contact with reception, we will ask for some details of yourself. This will be your full name, address, DOB and contact number. We will require a Client Welfare Form to be completed prior to your lesson. This can be issued by email and will be required to be completed and returned to the Centre 48 hours before the time of your lesson.

 

What happens when I arrive at the Centre?

We would ask that you are at the Centre around 15 minutes before your lesson starts. You will be met by your instructor who will introduce themselves and assist with any equipment.

 

What should I wear?

Due to the nature of the slope surfaces, participants must wear long sleeves, covering arms and legs, preferably socks that come up the shins, as well as gloves. We would recommend jogging bottoms/leggings as opposed to jeans. Our slopes have a sprinkler system which may result in clothes becoming wet or damp, therefore many clients prefer to wear waterproofs. During the colder months, extra layers are recommended along with salopettes, although they are not essential.

 

Do I need any special equipment?

No. Our prices include the hire of helmets, boots, skis, poles and fitness equipment.

 

I have particular needs, how do you cater for this?

Along with completing Client Welfare Forms, we are happy to sit down and discuss any particular needs. It is actually preferable that we do this so we can work with you to find a happy solution.

 

I would like a regular day and time for my lesson, is this possible?

Yes, we are happy to encourage this for the consistency of the client. Please speak to a member of staff who would be happy to arrange block bookings.

 

Are your instructors trained in First Aid?

Yes, all our instructors complete a 2 day outdoors first aid course which has to be refreshed every 3 years. A Duty Manager is also always on site.

 

What other checks are taken out on your instructors?

As part of their qualifications, instructors must also complete a Safeguarding Child Module, and PVG checks are carried out by the Centre.

 

What happens if it is raining or snowing?

Skiing is a year round sport so we try not to let the weather dampen our spirits! However, there are occasions in adverse weather conditions that require us to take a 'hot chocolate' break from the slopes. The 'Hobbit Hut' or chalet provide us with warmth, shelter and tea and coffee facilities.

 

Does a parent/carer need to stay during the lesson?

It is not always essential but it is preferable. When a client has a key worker then they would need to stay.

 

Are there disabled facilities at the Centre?

The Centre has disabled toilets and changing facilities and slopes are accessible by wheelchair.

 

Is there a development path for the activities?

With regard to skiing, we run sessions for the Special Olympics. Once at the required standard, there are lots of opportunities to compete in competitions throughout the year, attend ski holidays and participate in the Special Olympics (if eligible).

 

Do you have a cancellation policy?

We have a 24hour cancellation policy for the client to cancel or change a lesson. For full details of our Terms and Conditions please contact Beth Woodall.

01224 810215

info@aberdeensnowsports.com

Aberdeen Snowsports Centre, Garthdee Road, Aberdeen, AB10 7BA


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Registered in Scotland. Limited Company No SC302528. Charity No SC037683

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